Terms & Conditions

Last updated: August 7, 2025

Bookings & Payments

A non-refundable retainer of 50% is required to secure your booking. No dates are held without a

deposit. Final payment is due no later than 7 days before your event date. Accepted payment methods

include Zelle, Venmo, bank transfer, and other cash-equivalent methods. Credit cards are accepted for

corporate or company events only. Late payments may result in cancellation of your order or additional

fees.

Rental Duration

Rental items are provided for a single-day event use, unless otherwise agreed in writing. Standard

rental period is up to 24 hours, including setup and breakdown. Additional time may incur extra

charges.

Delivery, Setup & Pickup

Delivery and pickup windows will be confirmed no later than 2 days prior to your event. Client must

ensure venue access is arranged and that our team can deliver and retrieve rentals without delay. We

do not move existing venue furniture unless prearranged.

Cancellations & Rescheduling

All retainers are non-refundable. If you cancel within 30 days of the event, the full amount may be

forfeited. One reschedule is allowed, subject to availability, within 12 months of the original date. Force

majeure events (natural disasters, pandemics, etc.) will be reviewed on a case-by-case basis.

Damage, Loss & Client Responsibility

You are responsible for all rental items from the time of delivery until we retrieve them. Any lost, broken,

stained, or damaged items will be charged at full replacement value. Items should not be left outdoors

overnight or unattended in unsecured locations.

Custom Orders & Signage

Custom-made items (e.g., laser-cut signs, vinyl wraps, florals) are non-refundable and cannot be

canceled once production has started. Proofs must be approved in writing; we are not liable for errors

once approved.

Design & Creative Direction

By booking with us, you trust our artistic vision and event styling. While inspiration is welcome, we do

not replicate other designers’ work. Small substitutions may be made to ensure the best possible

design outcome (e.g., floral substitutions due to seasonal availability).

Client Obligations

Client (or designated contact) must be on-site or reachable during setup and pickup windows. Clear

communication is expected before and during the event planning process. We reserve the right to

refuse service if the venue is unsafe or conditions are not as described.

Use of Images

We reserve the right to photograph our work at your event and use it for marketing and portfolio

purposes. Let us know in advance if you’d prefer your event not be shared publicly.

Liability

Elegance Event Planner is not responsible for injury, property damage, or delays caused by third-party

vendors or venue-related issues. In the rare event of equipment malfunction or error on our part, our

liability is limited to the amount paid for that specific rental or service.

Agreement

By booking with Elegance Event Planner, you confirm that you have read, understood, and agreed to

these Terms & Conditions. These Terms are subject to change without notice. The latest version will

always be available on our website.